Dieter Langenecker
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Only people who feel good about themselves produce extraordinary results

What is one of the largest obstacles in a company (if not the largest one) to create the desired results?

The biggest problems are not of technical nature; most of them can be solved.

The real bottleneck is the Human Ego.

When something goes wrong it is almost always due to the human ego and its different facets – aggression, regression, fear, anger, resignation, etc.

The aim of this process is to provide enterprises with a tool to make sure that the negative aspects of the ego are minimized.

The approach is based on the Japanese Quality Circles concept; once a week, in some companies even once a day, members of a department or a team meet to discuss all technical problems which have appeared and to discuss how to avoid them in the future, and to brainstorm new ideas and their implementation.

In this concept the same approach is used for personal difficulties.

It basically consists in 3 steps:

a) Create interest and an atmosphere of trust and positive attitude towards this approach among the group members

We have to be aware that we all resist change – especially when it is about personal, human, or so called “soft” topics. This resistance (R) to change is natural and, up to a certain extend, useful.
The resistance can be turned into curiosity and readiness to change only if
- there is Dissatisfaction (D) with the current situation
- a positive vision (V) exists
- and practical steps for Implementation (I) will follow

R < D x V x I

Is one of the parts of the right-side equation 0, resistance will prevail (e.g. if there is no dissatisfaction obviously nobody even will think about changing; but even if there is dissatisfaction but no vision, people will resist change out of uncertainty and fear; but even if the are dissatisfaction and vision, but no practical implementation, it will result in frustration only)

In so-called max-mix groups of not more than 5 people the participants
- first air the bottlenecks and frustration about the present situation
- elaborate a common (group-/team-) vision
- and agree on specific steps and behaviours for the implementation

b) Train internal HQC – moderators

In order to make sure that this is initiating an ongoing process, which especially deals with personal behavioural traps, which might jeopardize the implementation, every group member will also receive a training on how to moderate a HQC on a rotating base

c) Kick-off the first HQC meeting and establish a schedule (e.g. once a month)


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Leadership Mentoring
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