30+ days notice: full refund minus 10% fee

29 - 15 days: full refund minus 20% fee

14 - 7 days: full refund minus 35% fee 

6 - 0 days: no refund, credit toward any other program or counseling, minus 50% fee

NO refunds or credits for no-shows, late arrivals, early departures or program dissatisfaction.